At that point, I knew I was in for a long week. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. Options are to Reject after the request expires, Allow after the request expires, or Off. Clicking represents a touch. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Testing VNC or something similar, even SOS, would be have been irrelevant. Did you seriously think I was unaware that other remote support tools exist? I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Any quicker keyboard shortcuts? To fix the issue, uninstall that update. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . The standard pointer remains visible regardless. I thank God everyday you were born. In the Mouse properties window, change the Scheme to Windows Black (system scheme). "), and they kept focusing on that point, which is what made me so angry. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. When you begin the session, the remote computer screen will open in a window on your computer. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Change), You are commenting using your Facebook account. The first thing to check is whether the computer and the operating system is not responding as well. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Why the BIG DEAL you made out of it? When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Thanks! Change). Find out why 20 million people use Splashtop and try it out for yourself today! If not, its a quick learning curve. This is indicated by the icon at the center of the toolbar, as shown below. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Solution 1. I added a "LocalAdmin" -- but didn't set the type to admin. 0 So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Click " Additional mouse options " on the right side of the screen. Do you get it now? Therefore, your recommendation of "Cant you just use VNC or something similar?" The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). All i did was google remote desktop mouse pointer disappears and this article showed up. Actually it would allow you to work out whether you have an exchange error or a network error. LOTS of people here use Splashtop. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. Your remote access session is complete! Sound Choice to output sound over the remote connection only, on this computer only or both. To approach a computer remotely, it must first be set up . Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. We dont have this problem inside the FW with any combination of machines. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. In the sample illustration below, it is shown as enabled. Remote Mouse Free. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Based on your instructions I dug out an alternative fine grained solution. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Try It Free Buy Now. Click Display adapters to expand. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Thanks for leaving your comments, youre right it might help others! vice versa. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Gregg, sorry to hear the issues. Please note: This may reposition your desktop icons. Select. 04-10-2020 12:26 AM. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Thank you. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. This will automatically shut off the device. I say its a good compromise. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. I even got suggested to get a new mouse. not really a solution but can help debug/address the issue. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? To continue this discussion, please ask a new question. Lock the streamer settings using Splashtop admin credentials. The user only has to run the app, there is no install process. The Addon "3dxInventor" is NOT installed. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Sorry JR Im still on my learners plates when it comes to Mac . Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. This means the IT department or company managers also have the same sort of computer access they have at a physical office. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why.
Was this reply helpful? (LogOut/ Is there a way i can do that please help. Privacy Policy. (LogOut/ Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. was IRRELEVANT to this specific issue. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. For example, you can set the right click to be the home button. Thanks for the easy fix. THANK YOU! Sadly this doesnt work for me. Splashtop wired xdisplay not working is a very common issue for Android OS users. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Change), You are commenting using your Twitter account. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question And what are the pros and cons vs cloud based. For disconnect issue when switching users, we can't reproduce the issue in-house. You should see a prompt to pair your mouse. Choose Uninstall. Lord that was bloody annoying ! This has been bugging me since recent windows update. Apply, and voila, the cursor is visible again and the remaining pointers are still white. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. 3. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong.