There are so many people queued up outside the MCG, waiting to get in. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Can I change to Refundable tickets after I've bought my tickets? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Will the Mobile Ticket scanners at venues work through phone covers? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Once you have logged in, update your information. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ensure your contact and personal details are correct. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. 4. You might find the following websites helpful if you want more information about ticket scalping:
In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Some pages may contain a virtual tour and a seating map for that venue. We do not send tickets to PO Boxes or business addresses. All rights reserved. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. How do I arrange for a new membership card to be sent out? If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). On arrival, simply present your mobile ticket for scanning to gain entry as usual. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Your barcode will be on the first page that opens (the homepage). Please note that there will be large wait times on the phone when dining tickets go on sale. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. These tickets will be cancelled and reissued in the name of the new ticket owner. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please refer to Ticketek's. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Please wait a few seconds for it to load. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. For more detailed instructions on reserving a seat, please see our help page here. You may also wish to consider taking out a relevant insurance policy to . Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Refunds must be requested no more than 60 days after the event date. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. An administration fee of $10 will be charged. Their customer service to follow up and right the problems is poor. All venues have seating options available for patrons in wheelchairs or who require assistance. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. What are the different types of Ticketek Gift Vouchers? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Once tickets are added to Passbook, simply open the Apple Passbook app. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. At this time Ticketek NZ cannot post tickets overseas. My Ticketek Gift Voucher has no Voucher ID? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. I've sent an invitation but some or all of my friends did not receive their emails. Select your desired area, then select the $0 member ticket. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. To purchase more than one set of tickets to multiple events, click on the. What are the terms of concession tickets? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Many businesses act as Ticketek Agencies throughout the country. Where can I find my AFL Membership number? If you purchased online or through our call centre please contact Customer Service for further assistance. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). You can purchase and reserve tickets in any combination up to the ticket limit for the event. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Gift Vouchers can also come in pdf format, which can be printed. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Safe, Fast and Verified Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . How do I subscribe to receive My Ticketek emails and/or SMS? The user will not be able to view the ticket. How do I add my mobile tickets to the Ticket Wallet? How do I request a refund if I have purchased Refundable tickets? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Can I forward my Mobile Ticket to a friend? Make sure the backlight on your phone is set nice and bright. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. This is just another way of conveniently storing and viewing your mobile tickets. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. iPad, tablet PC, laptop) to gain entry to an event?
to then often have to go to their desk at the venue to follow up the issues. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. All members will have access to buy at the same time. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>>
If I received an invite, does Ticketek store my contact details? Version 5.22 B82 R0 You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Tickets can be purchased via our website here, or over the phone on 1300 722 515. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. The app also uses your location to alert you of events currently being held at specific venues. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Upload your ticket. Ticketek recommends that you select Registered Mail for these events where available. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. No. Please be aware your membership number will never change throughout your years of membership. . My Ticketek Ticket Delivery. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. The MCG does apply an additional transaction fee. You can access specific privacy information for Friend Spotter . We recommend that you confirm with your venue whether they have an existing ticketing agreement. The transaction limit is 10 at both Marvel Stadium and the MCG. What happens if I purchase multiple tickets and haven't received them all? Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. The Ticketek app was also reportedly glitching, stopping people from . You can find information on how to access your Mobile Membership through the AFL Live App here. Can I still access the full site on my phone if I need to? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. If there is no connectivity at the venue, can Passbook tickets still be accessed? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If this does not answer your queries, our friendly team will be happy to assist. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. All refunds for cancelled or rescheduled events are managed by Ticketek directly. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Will the event be reserved seating or general admission. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. We'll now show you the tickets which have been allocated to you based on your selections. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Do I need to add to Passbook to gain entry into the venue? Tap the trash can at the top right of the event pass to shred the event pass. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once How do I save my credit or debit card details? No, only Mobile Tickets can be added into your Passbook. What does General Admission (GA) mean? For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Your region is identified by your IP address. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Refer to specific details at each venue regarding accessing the stadium/park. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent.