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Menu Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. How could this website work better for you? The trust took immediate steps to put this right. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. All the best and take care. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. All the best and take care. This is the major ED in the area and serves the population of Dudley and surrounding areas. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. [Very happy with 'Treatment'] Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published the service is performing well and meeting our expectations. Our rating of effective was good overall. There's no need for the service to take further action. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. We received information from the trust and other bodies monitoring the trust. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Medical secretaries: Bev/Ruth (ext. These send information about how our site is used to a service called Google Analytics. This meant that shortfalls were identified so that improvements could be made. Staff were still not always using clinical judgement alongside NEWS scoring criteria. I felt really listened too when I was at my worst and feeling hopeless. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. For common health problems visit your pharmacist, GP or walk-in centre. For Covid-19 Test Results or Patient Portal registration please call the number below. 15 March 2011, In All the best and take care. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. All the best and take care. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. 27 July 2018. Russells Hall Hospital We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Good We will publish a report when our review is complete. 30 July 2013, We found that people received care that met their needs. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. ADVERTISEMENT: Services or products are not endorsed by the Trust. there are some services which we cant rate, while some might be under appeal from the provider. Our rating of safe was Inadequate overall. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. 1 April 2021. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. 6 September 2018. The BBC is not responsible for the content of external sites. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We spoke with 22 members of staff of various roles and grades. We were confident that these could be achieved quickly.Key findings related to the following: Published Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. ADVERTISEMENT: Services or products are not endorsed by the Trust. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. review titled Amazing staff can't thank them all enough! Patient Experience Team, review titled My visit to A & E after an accident. They said the symptoms indicated COVID. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Patient Experience Team. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Our mission is simple: Being the best because, we care. Located in the main lobby of Russell Medical. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The improvements required by the trust were within the grasp of the trust and its leaders. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Since the last review, we have continued to monitor the trust and progress against their action plan. Again thank you and i would recommend this hospital to all my family and friends. This condition related to the provision of specialist medical in reach and support into the emergency department. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. We are continuing to monitor progress against these. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. 17 October 2018. I then come down with a pneumonia on my chest. In 2011/12 33,000 ambulances turned up at our Emergency Department. Russells Hall Hospital Accident and emergency All the best with your pregnancy and take care. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Patient Experience Team. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. All rights reserved. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. The emergency department (A&E) is busy and overstretched. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Patient Experience Team. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. WebMaps & Directions. People told us that they were given choices about meals and drinks so that they received things they liked. What's the least amount of exercise we can get away with? Arrangements were in place for the safe handling of medicines. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Staff were unable to describe what fit to sit meant or any criteria for this assessment. The care I received from start to finish was exceptional. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. This affected the safety and management of patients. The hospital trust said concerns related to Mitie's offices. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. I wouldnt hesitate to re commended Russells Hall to give birth in. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. B71 4HJ. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. skip navigation DY8 4HZ, In Dudley Your lovely comments have been shared with the AEC team who will be delighted to receive them. Who has Care Opinion told about this story? They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. All the best and take care. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. There were no clear criteria for patients that could be put into the fit to sit areas of the department. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Let us know if this is OK. Well use a cookie to save your choice. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. AEC is part of the Same Day Emergency Care (SDEC). Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. This review has been completed in response to the trust confirming that they were now compliant with this standard. Some people told us they would like more variety. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Published Staff were not always using clinical judgement alongside NEWS scoring criteria. Even the food was great! Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Allied health professionals made up the largest group of staff required for imaging services. We are currently in the Yellow category for Visitor Risk Level. Out NHS is amazing all staff were professional and amazing.