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Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. Visit the link below to learn more about our award-winning festivals and events. They will not be distributed just because it rains. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Please see our. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. All in all we had a great time & felt very safe. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. Ticket info. Please contact us at (888) 428-6789 to make changes to your group reservation. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Several Dollywood eateries offer kids' meals. 28 August 2020. Tickets are not required for Dollywood shows (with the exception of special concerts). Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Weapons and alcoholic beverages are not permitted on Dollywood Property. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. All linked passes in your account will be evaluated for renewal. If you need to return an online purchase, please use our mail-in process. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Frequently Asked Questions. Updated as of July 25, 2022. There are multiple reasons for this but contact us if you would like to renew that pass. For less than the price of another day's admission, your group members can enjoy our park all season long! One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) We strongly recommend this option to expedite your group's entry into the park. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. I will say the tram team was very good about enforcing the policy. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Groups refunds will be given in the same manner that payment was made. Enhance your visit! Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. Be sure to follow all rider requirements, including requirements for loose articles. On Feb. 26, StubHub's general counsel was hailing the company's . Try out our tool below to find the answers to our most common questions quickly. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. Review tags are currently only available for English language reviews. To link a pass: Select the "+Add Pass" option. Apologies for this! 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More Time, Less Wait! Dec. 29, 2021. Use designated walkways throughout the park. Other times". Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. Easy 1-Click Apply (HERSCHEND FAMILY ENTERTAINMENT) Rentals Team Member - Dollywood Theme Park - Part Time Seasonal job in Pigeon Forge, TN. Simply use the zip code "37863" on the weather website or mobile app of your choice. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. while the rest of the group rides the attraction. more. Person upgrading used admission ticket must be present to complete transaction. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. If this occurs, please return any forfeited comp admissions/meal vouchers. Please stop by Guest Services to pick up your raincheck before you leave the park. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Dollywood has . RV parking lot is not available for overnight parking or camping. Click herefor a complete listing of rides available to TimeSaver H2O users. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family: Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. This allows you to park your RV in our "Permit Parking" lot. Please see ourGroupssection for more information. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. If this occurs, please return any forfeited comp admissions/meal vouchers. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Please contact our office at (888) 428-6789 to change your visit date. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Visa, MasterCard, Discover, American Express, organizational checks & cash. This length of time in line with no one being reminded to wear a mask was not acceptable. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Tickets must be upgraded on the day of your group's visit only. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. Subscribe to our newsletter, special offers and promotional emails. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. . PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Guests will be screened with a health assessment. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Once the group returns, the adults will swap places with each other. Any person refusing to comply with security and safety searches will be refused entry to the Property. The park is only allowed at half capacity. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. Input your details into the refund policy generator below and . Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . . Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. More information can be found at the link below. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited. We cannot honor out of state tax exempt forms. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Please note that changes may occur at any time, based on available public health information. COVID-19 Policies. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. PLEASE READ IT CAREFULLY. We will contact you through email with return options if your item is recovered. Park Hours Sign In | Register Search. Part of the park's draw is its picturesque setting. Published on March 15, 2021. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Re: Dollywood refunds. The park wqs decorated great and we had a great time. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. So, it might be a good idea for Dollywood to consider updating their policy to do the same. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements.