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I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . No replacement and no more contact received. The return was being sent from the UK to Israel. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. As of May 12th I have still not received a refund or any signs of a refund. By browsing this website, you consent to the use of cookies. Let the seller know why you're closing the dispute, then click Close dispute. Well use cookies to improve and customize your experience if you continue to browse. Obviously, you should never give your password to anyone. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. PayPal snubbed me after a fraudster shut my account. By browsing this website, you consent to the use of cookies. I want a refund. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. paid in the states. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Privacy Policy. It reversed all the charges. I still haven't received any refund from PayPal, 5 days have passed . thank you. By browsing this website, you consent to the use of cookies. Go to your Resolution Center. So an item not received case that I had opened was closed in my favour on April 25. mercy doctors near strasbourg. The seller never shipped it. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. PayPal claims it thoroughly reviewed your claim for unauthorized account use. It was on ebay Germany. What is the issue? Chargeback: Buyer contacts their card issuer and requests a refund. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. and our im in a similar situation and has been ongoing since the end of April. Choose the dispute you wish to appeal and click on 'Appeal Button.'. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. All refunds are subject to a 4% processing fee. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. If the seller does respond, PayPal will work to evaluate the information provided and determine the . You'll need to contact the recipient and request a refund. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Having the same issue. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. and our For $10 a month, GrubHub+ and Seamless+ will . Additional non-returnable items: Can you help me? Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. 1999-2023 PayPal, Inc. All rights reserved. Message 2 of 16. Bank reversal: Buyer contacts their bank to request a refund. Find Transaction for Refund. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . It is now the 16th and I havent heard anything. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. It seems to me that all this has gone too fast. Q: I recently received an email from PayPal that said Id sent a $303 payment. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. First, go to PayPal's Resolution Center. If we're already reviewing your claim, you'll see . How to Respond to a PayPal Dispute. I cannot report the problem. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Getting in contact with paypal has been spotty, so far only been able to get what . There was no warning or request for confirmation. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. To which he basically said, thanks for calling and put the phone down . After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Hi, I have very similar problem but at this time I am seller. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? The refund were done through Paypal as well. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Once a case is closed, it can't be reopened or escalated to a claim. All Access Digital offer for just 99 cents! I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. When I spoke to the agent he said, the payment cant be returned to my card. A: Im sorry about these charges. But no refund, no email no nothing from Paypal. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Locally owned and operated in Texas City, Galveston County, Texas. The seller had initially told me not to return the faulty goods, he would send a replacement. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. The case was closed in your favor?! Contrary to what the company said, its decision isnt final. I immediately reported the transactions to PayPal. I called PayPal, as I was confused by this, as no refund had been put in my account . Account . I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. who am i supposed to believe! I cannot report the problem. The item was tracked as far as the city but then nothing else. You need that kind of documentation to prove that these were not legitimate charges. The Post Newspaper. Saleh Tavassoli, Berlin. Save my name, email, and website in this browser for the next time I comment. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. It's the certainty. :. At least, not in my experience. . View your open cases. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Its not just the swiftness of PayPals verdict thats troubling. In case history it says, closed by PayPal . But sometimes, even the best documentation isnt good enough. You can check the status of your case at any time in your Resolution Center. How do I . Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. I asked " and my money" its fine you will get it back. Case Closed, it says. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. And on case details it says .."The case was closed in your favor!" Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. We encourage you to continue working with the seller to see if you can resolve the problem. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. , pillar to post , my advise is small claims court and claim for all your expenses. On the Summary page, click on the transaction you want to cancel. It is so frustrating not having any communication. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. It is not what they offer. Visit the PayPal Business Resource Center. Item needs re stringing. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Find the transaction for the payment that you want to raise a dispute for refund and click on it. A step-by-step guide to the PayPal refund policy. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Because there is no buyers protection option available if you transfer money as a friend. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. Login to your PayPal account and go to the "Activity" tab. I do not believe PayPal really investigated my claim. You've already filed a case for this transaction. He then agreed through the case to accept a return for a refund. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. We require contact information to ensure our reviewers are real. Clearance dates for refunds are estimates, hopefully may clear on monday? How did you fund the payment? The $6 cost to buy the card is non-refundable. And why wont PayPal help him remove them? Can I reopen a closed case? This content may be old or outdated. Case Report Specification. How do I check the status of my dispute or claim. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. As of May 12th I have still not received a refund or any signs of a refund. Re: Account hacked and closed. Your case was resolved in hours and on Christmas Day. The follow-up emails are no more . Click on your existing case in the Resolution Center. Leave the Archive. PayPal Reviews. NO_PREFERENCE. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. This will show you the details of the transaction like below. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. Roma II massage table is ideal for students to use in the classroom or on the move. Something needs done as i am obviously not the only person. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Cookie Notice How do bogus charges show up on your PayPal account? PayPal should have worked with you to find out who compromised your account and quickly issued a refund. paypal case closed but no refund. What should I do now? By browsing this website, you consent to the use of cookies. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. It was by card, but I have no email from PayPal saying anything. how long did it end up taking to get your money back. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Visit our fine dining destination today. I am a bot, and this action was performed automatically. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. It is not what they offer. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Select "Issue a refund." Enter the refund amount. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Click Close this dispute. You are viewing the PayPal Community Archives. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. There is a lot of confusion from people in regards to eBay and PayPal disputes. Leave the Archive. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. You are viewing the PayPal Community Archives. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Visit the Resolution Center to view the status of your case. To get a PRESTO card refund, your card must be added to a PRESTO Account. I would like PayPal to refund my $303. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. This content may be old or outdated. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! I use PayPal sparingly, never above $100, and only from my home computer. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. I want a refund more than likely they were the ones who closed the account which could explain why no one at Chime . Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. 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Answer (1 of 37): No. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. its fraud stealing however you look at it i am so angry but i wont give up. I tried to call Paypal back but there lined were closed ! 4,200,536 reviews on ConsumerAffairs are verified. Request a Paypal refund correctly and get your money back FAST! I keep my account in euros, but these charges were in dollars. It conducted an in-depth review of many factors and transaction details. Use the seller's email you find there to send a refund request to the merchant. paypal case closed but no refund. Paypal have now closed the case and I . Contact him at elliott.org/help or chris@elliott.org. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. I said no, and as he canceled the item, so could he refund the money. Privacy Policy. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. No replacement and no more contact received. He did a nice job on the interior windows. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. I just fear I wont get my 2 grand back. The item was tracked as far as the city but then nothing else. So I bought an iPhone from Australia . The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Ive lost $900 and PayPal is not supporting me. PayPal gives itself 10 to 14 days to investigate a claim like this. PRESTO refunds are sent using Interac e-Transfer or direct deposit. However at this time such a call may be frutile, though you can keep trying. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. So an item not received case that I had opened was closed in my favour on April 25. To which I got a very simple and confused "Yes I know. thank you for calling PayPal ".which confused me even more. Your source for tips on managing and growing your business with PayPal. A review of your paper trail between you and PayPal raised a few red flags. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County.