Your just as rude! Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Super helpful and knowledgeableman. The difference between the engineers was night and day. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Its not BT Openreach, its simply Openreach, a BT Group company.. If the work is not complex, theyll carry out all the external work required. Read about our approach to external linking. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. If you arent available, someone over 18 will need to be around. When you report a fault, we try and assess whether therell be a charge or not. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. This cookie is set by GDPR Cookie Consent plugin. @XRaySpeX . Interview. A specific time cannot be given and access must be available for the entire slot. It says: Were very sorry about the problem with NJs broadband service. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. But heres a quick guide to the different installation terms we use, and the average timescales. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. . The ISP said it can take up to 72 hours. 01-04-2021 Replying to . It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. By clicking Accept All, you consent to the use of ALL the cookies. I have a line fault that needs to be fixed. Orders and upgrades. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". They showed their strength but on Monday they will show their generosity. Well, by fiddling around on the Internet you have found me! Your salary Try their website here. "Where talent is a dwarf, self-esteem is a giant. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Openreach, which controls most of the UK's. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 10 reasons to work for BT Openreach. Find out more about the BT Business app and how to download it. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Call us on0800 800 150to discuss your installation. Include an address and phone number. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! 10. That's usually four or five days a week between Monday and Sunday. This field is for validation purposes and should be left unchanged. All depends when your manager wants you I guess. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Hence, the addition of working experience gained from Openreach can truly be like a milestone . But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Account and billing. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. [ link to this post] I have a line fault that needs to be fixed. Well send you a text with your engineers name and mobile number. Engineers from Openreach cut the telephone line while working in the street. . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. on I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. A company that was engineering-led is now run by business(wo)men with the resulting chaos. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Garry Necessary cookies are absolutely essential for the website to function properly. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Work experience gained by working for Openreach is truly respected in its particular field by other firms. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Well arrange a convenient appointment when both you and the engineer are available. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Thing is there is a lot of stuff under footways so you can't go mad. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. It does not store any personal data. Send us your details and we'll be in touch as soon as we can. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Members of the Communication Workers Union (CWU), including call centre. Help and support; Contact BT; Back. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Very rarely. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Log into order tracker using your BT ID or order reference and postcode. Replying to . To change your appointment: You can also easily change engineer appointments using the BT Business app. BT Openreach SFI2 Engineer Visits. We publish our charges in our terms and conditions charges schedule. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Engineers from Openreach managed to cut our telephone line while they were working on our road. All in a day's work | 17 comments on LinkedIn Please enter at least 3 characters to search. The fault isnt due to fair wear and tear. The strikes will take place on 29 July and 1 August. Please only call if you have a letter from the government saying you are high-risk. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Asked 22 May 2022 My Background as a Phone Engineer in Southend. Within 10 working days, Openreach will have completed their survey. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). BT promised two engineer appointments but no one turned up. Damage to equipment within your premises caused by lightning or power surges. They come across many different situations that require considerable skill and the ability to think and act quickly. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Need to change your appointment? - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Theyll aim to do this within 5 working days of you placing your order. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. An engineer will install an ONT at your premises to connect to the nearby fibre cable. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Can Nigeria's election result be overturned? BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Some modules are disabled because cookies are declined. sector, For global
Was the First Engineer who the complaint was about actually a Qube Engineer? . To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Amount of compensation. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You also have the option to opt-out of these cookies. These cookies ensure basic functionalities and security features of the website, anonymously. It could be Sky's Openreach account number, for the details that ISPs have given them. 12h52. - Providing support for Service and Commercial inventory. Although I would guess your fault will probably be picked up on Monday morning. The engineer said you should only have one line and said to get rid of the other. But you will have heard of BT, BT Broadband and BT Infinity . 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We have a range of ways to get in touch for new and existing customers. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Our broadband then stopped working completely. Engineers from Openreach managed to cut our telephone line while they were working on our road. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Theres no charge for most engineer visits. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. The live chat person wasn't at all helpful and actually closed the chat without resolution. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. This depends on the apprenticeship you are applying for. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. And once you've got some experience under your belt, there should be opportunities for overtime. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Read about our approach to external linking. Response was given fairly soon after initial slection. BT Openreach apprentice engineer Thomas (Tom) Dickenson. An engineer visit is requested, and no fault is found. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Ask questions and share tips with other people 24 hours a day. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Civil's don't have to give the hrs travel time as you have to start at a yard. It also insists that the line is properly fixed. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. BT. @katenoblett. There's more to Openreach than meets the eye. Starting salary is poor, but you'll reach the higher rate after 3 years. Openreach will then be in touch to arrange when they can complete the work at your premises. on Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Damage caused during a break in to your premises. and. If a charge is likely, well let you know. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. If you already have an ONT, its very quick to get connected. BT Openreach What a great place to work! Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. BT argued that you still received a partial service. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Now there is light at the end of the tunnel! I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. BT Openreach was established in 2006 . Training is rushed, clothing is poor and supervisory support is weak. If the work is complex, Openreach will take longer to do all the external work. 22h52, Hi. on New grading structure. 30-03-2021 What are the time slots for Openreach engineer appointments? I'm wondering will there be engineers working on a saturday? these comments are my own and in no way represent any company that i may or may not be linked too. Then just follow our step-by-step guide to install your broadband yourself. But opting out of some of these cookies may affect your browsing experience. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. How long is the appointment? Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Micky37 They'll aim to do this within 5 working days of you placing your order. Qube are employed directly by BT to do Internal Home Checks. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Analytical cookies are used to understand how visitors interact with the website. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Well let you know how quickly you could be up and running when you order fibre broadband. ", http://www.speedtest.net/my-result/3167201384. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Answered 26 October 2019 You will work long hours and not get paid for them . Openreach is the UK's digital network business. Missed appointments. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . We don't ask for any formal qualifications. Anyone else had this? BT won't send no one out because @SkyHelpTeam are my provider. These cookies track visitors across websites and collect information to provide customized ads. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. I need an engineer to come to my premises to fix a broadband fault. The installation takes around three hours and the Openreach engineer will need access to your property. For
Come home no Internet. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. First, Openreach will send an engineer to assess how much work is needed. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Overtime is usually available so the minimum . Do I have to pay for this visit? This is simply not true. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. If the engineer is already working on the fault, then you won't be able to change the appointment. the home, For
If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Russian minister laughed at for Ukraine war claims. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. I think Openreach work 7 days a week, and on bank holidays. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Delayed repair following loss of service. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? I have sent a pm with my information and description of the situation. The installation takes around three hours and the Openreach engineer will need access to your property. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. 22h. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. I also get time for classroom learning which hopefully . 0 Ratings Ibz Contact BT for help and support with your BT broadband, TV, home phone or mobile. - Providing data governance through all operational teams in order to maintain and improve data quality. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 business and public sector, For business and public
They will discuss this with you before starting any work. The fault is due to damage caused by someone at the customer's premises. 01-04-2021 When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. The cookie is used to store the user consent for the cookies in the category "Performance". Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Clear a path to the main telephone socket, if you have one. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. If you need help email your.problems@observer.co.uk. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. In your case, communication between the two appears to have broken down badly. The cookie is used to store the user consent for the cookies in the category "Other. What tips or advice would you give to others applying to BT? If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Youll be sent a new hub, so keep it somewhere handy. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Darlington, United Kingdom. Contact from abroad. I saw one at a cabinet last Sunday afternoon. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Theyll need to get in touch with you, so please give us your mobile number for us to share. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. We use cookies to optimize the website, no personal information is stored. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action.