OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. East Ham Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. If so we can help you claim compensation on a NO Win, NO Fee basis. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. All rights reserved. Our employees and contractors carrying out work will show you an identity card. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. These are repairs which need quick attention and don't need an inspection first. We are Gateshead Council'sHousing Team. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. As a council housing tenant, you are entitled to a good standard of living. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. stream
If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Copyright Andy T - 2021. Are you a Council or Housing association Tenant with housing disrepair issues? Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Some of these repairs need to be inspected before the repair can be done. If this is not possible, we will replace with the items we hold in stock. Time to have your say on the future of our leisure service. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). <>>>
Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We are Gateshead Council's Housing Team. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Do you want to work with us in helping to create spaces that are great to work and/or live in? This is known as the Right to Repair scheme. Our housing offices are currently closed to the public. The contractors are currently repairing seven properties a week. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council 1 0 obj
Don't worry, we can still help! Our business support events remain cancelled for now. Repairs & Voids. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. You can also include claims for loss of earnings and care costs if necessary. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Homepage for Gateshead Councils Benefits and Council Tax information Failure to do so could give you grounds to make a council house disrepair claim against them. Thank you so much. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Read more about the Housing Capital Investment Programme. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. What are the costs and charges at Watergate Court. Call us on 0333 050 8887 to start the process or fill in the form. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. This makes sure that everyone is treated fairly. For further information please contact the Involvement Team by: Civic Centre Office 3750 These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. She added: "Someone has got to own it. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. There's also additional service charges from 115.85 a week, this cost is eligible . The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We will tell you in advance when any work like this will happen. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Payslips. Repairs update You can now report your non-emergency repairs. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Work to the outside of your home may not need an appointment. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We will need to look at what has been damaged so please don't throw anything away. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. about Our Customer Scrutiny Panel needs you! However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. NE8 1HH As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Some work to your home is done as part of a planned maintenance or investment programme. View details of your former and current tenancies including rent statements and repair. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. This includes both small leaks and emergency repairs. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Gateshead Council. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. E6 2JA. Some of these jobs need to be inspected before the contractor can start the work. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. We have guidelines on how long different repairs should take. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Thursday 26th January 2023. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. If so, please keep reading as youre just what were looking for! As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Wherever possible we will place the order immediately. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. You can create a free account to post activities, services and promote organisation working in Gateshead. Youll be paid a competitive salary plus additional allowances where relevant. Our business support events remain cancelled for now. United Kingdom. Reporting repairs Home. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. endobj
If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. 3 0 obj
disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Always ask to see this card before letting anyone into your home. I have to tell you, this week I have had four complaints that have been going on for two years. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We hope to reschedule these events at a later date. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. "The garages at Leam Lane had already been condemned, and we were working towards . Whats in it for you? We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead. If your repair can't wait until the programme we will carry it out within the normal timescales. The department is on the lookout for more callhandlers and building technicians. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We would not replace all items, only the ones that are required. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. 0191 433 3174. housingadvice@gateshead.gov.uk. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . %PDF-1.5
Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life.