But they just don't respond which is why I ended up disputing the charge in the first place. Why is it taking so long to get a cruise refund? She is relieved that after so much prodding, Hertz was willing to review its own policy and admit the mistake was within the company. You May Also Like // Does Hertz Accept Debit Cards?-(Hertz Debit Card Policy in 2022). I assume you know that DNR has a different meaning in the medical profession. Hope you never see a ticket, or if one ever arrives, that its really minor. Create an account to follow your favorite communities and start taking part in conversations. Hall wanted to know if I'd ever heard of a car rental company pursuing a customer over a 10-year-old bill and then banning them if they didn't pay. I wrote a letter and complained ( 3 pages of detailed information ). If the company finds out you committed a crime using their vehicle, they add your name to the DNR list. You might end up on a do not rent list for several reasons. I used to work at Hertz as a driver/porter (In Texas no less) My job wasn't to deal with customers but more to take cars to be washed and pick them up from service visits at the dealerships. If you take your baby on a cruise, will you have fun? A preferred level of service - earned with 10 or more rentals in a calendar year. Oh, and he couldnt rent from Hertz again until he paid. Will NEVER rent from Hertz again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Guess that means I can expect a ticket in the mail sometime? 877-826-8782. They insist you submit your question via web chat, and then they just Luxury Car Rental; All Car/Sedan Sizes; Pickup Truck Rental; SUV Rental;. WOW. Heres how to contact the CEO directly, The complete guide to chargebacks and winning a credit card dispute. Until that is, a Hertz representative told him he had an outstanding bill from 2012, which led to him being banned by Hertz. If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list. If you reserve a Midsize or above (C-F), you can switch to any comparable vehicle in the Gold Choice area at no extra cost. Hertz looks to hire energetic and enthusiastic workers. If a customer returns a vehicle early, Hertz will not provide any refund. JW Marriott vs Marriott Hotels: A Side-by-Side Comparison. When you rent a car, car rental company employees cross-check your name on the DNR list and cannot rent you a car if you are on the list. ***This is an anti-free speech Anti-Alt-right/Nazi/Right Conservatives, a Pro-LGBT community that supports Black Lives Matter. Have your driving license so the agent can verify . The second way is by sending a letter to the car rental company. In the case of rental cars (and other cases where the registered owner wasn't driving the car) the owner either pays the ticket or reports the name and details of the driver. link to Can You Use Your EZ Pass in a Different Car? Car rental companies forward the toll charges to their customers almost immediately. Attorney at Law. no biggie here just annoying and more time spent to do this. On the Internet TikTok Viral video Viral Travel. If your car is recalled, you may be wondering what steps you How to Avoid Landing on Hertz Do Not Rent List? If it is anything else apart from debt, you can state that you understand it was a mistake and will not repeat it. How to get a $400 cleaning fee on your car rental removed? Gold member, Hertz declined to lease me a car stating " you are on do not rent list". I don't know what I did. She was rude and said no, and if I didn't want the car they had then I could leave walking. A: Hertz, like other car rental companies, has a Do Not Rent list of . Budget cheap Car Rental, get up to 35% off your next cheap airport rental plus $10 off $175 by 2/28/23. A career with Hertz is like the pot of gold at the end of the rainbow! This pre-lit tree is a dud. I wasn't sure if the charge I was receiving was legit and since Hertz wasn't answering me I reached out to this group. Kind of. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Heather had fulfilled all the requirements for the refund of the unused days of the prepaid car rental as per the written terms. I had detailed photos of the car and so I knew they had no case, Heather recalled. Found it impossible to actually talk to a person. I accidentally locked myself out of my Airbnb. However, when I researched it, I found it was a new common add on to car rentals. Wage: $15.25/hour. . was not worth it. How did a gas station skimmer drain my prepaid debit card balance? Almost all of the cases on car rentals we receive involve damage to the vehicle. I sent an email asking for more information, but they have not responded. I called National and will send them my status. Hertz sent my account to a third-party collections agency, Heather reported. 800-704-4473 (US) . Out of the blue, Hertz confiscated Marcus Halls loyalty points and banned him for life. Ask if the car rental company needs anything else before closing out your invoice. Just for the record, I have no financial interest in Elliott Advocacy, which is a 501(c)(3) charitable organization. Seriously. I won't go into full detail here. Hertz is in the news for allegedly falsely reporting its cars stolen, leading to the arrests of hundreds of customers. Thank you again for your patience and for allowing me the opportunity to provide assistance. There will be a reason to deny you the rental car since your intentions are ill. Hertz wont give you chance. But Enterprise generally handles damage claims and other late-billing issues quickly. As part of the ambitious scheme 26 electric cargo bikes and six trailers will be made available, allowing businesses . I did check my spam to verify that Hertz's emails didn't go to the spam folder. My team and I (Mikkel) are all experienced in the topic of travel. I assumed that the misunderstanding had snowballed into her eventual banishment from Hertz. 3439. Will this be the busiest spring break ever? It would be good if it was just Hertz, without any hurts! Has your rental been involved in an accident? The company requests customers to follow a rule book to avoid getting into DNR (Do Not Rent) list. That misuse invariably ends in additional, sometimes impossible, complications for the consumer. At this time I had 3 rentals out. But in this 2014 story for the Washington Post, I noted that some renters did not believe the industry. Someone took money from my PayPal account! If the authorities inform Hertz that the car you rented was used to commit a crime, you may end up on the Do Not Rent list. In a nutshell, a do not rent list is a semi-secret blacklist maintained by given car rental companies. six months sounds like Italy. Bannings, sure. Poor customer service !!! This is what happens if you dont want to tip on your cruise, How to get a surprise hotel smoking fee reversed? The merchant isalways free to pursue the debt elsewhere. . If your account is inactive for 18 months, Hertz simply wipes them out of your account. Hertz Car Rental never fails to deliver the best services. I called an hour later and they said he just left. I waited 3 hours for this shit manager to call me back. https://www.elliott.org/the-troubleshooter/never-report-credit-card-charge-fraudulent/. Heather had enough. But even the best-behaved Hertz loyalty program members can easily lose their rewards. Heather Steele just landed on the Do Not Rent list of her favorite car rental company Hertz. I can confirm the collection claim is now closed, and we will not attempt to collect. She says shes been a great customer of Hertz for many years, and the banishment has her flabbergasted. M-F 0830-1730, Sa 0830-1400, Su Closed. 30 is about right for that process. I wanted to give Hertz one more chance to reconsider its answer, so I contacted it on Halls behalf. **, Press J to jump to the feed. I hope it is one of these options as it will mean you will not be receiving a ticket. Soon Heather arrived home, with hopes that after a quick phone call, Hertz would issue the refund. How do you define customer service? Uh-oh. Hertz had made a mistake refusing Heathers refund and slapping her onto the Do Not Rent list. In my experience large companies will bend over backwards to keep a customer despite them being rude, demanding and all around assholes. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 1164. Can we get a refund? If I were you, I would think long and hard about whether Hertz is an appropriate place for an individual that values excellent customer care. At any rate, I guess I'll just pay it since I must have committed some traveling violation. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I regret any inconvenience caused. But the managers behavior is what has me frustrated. Yes, responding to a traffic violation is the most common. We publish the names and emails of customer service managers. One of them is to drive only on good roads. Its been eight months. I tried dealing with the regional manager, nothing! #buyerbeware #boycottHertz. . Thank you again for your help! It seems like they could at least provide me the information they received that prompted them to send my name/address to the police. But banning someone by adding them to the Do Not Rent list over $6 is absurd. The first way you can get off a do not rent a list is by directly contacting the company through their respective channels. And finally, Heather received a full vindication from Hertz. Banned by Hertz: Can you help me get this straightened out?. If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list. . Someone is watching you its Thrifty Car Rental! If you can still pay, you should ASAP. Unfortunately, Heather could not have been more wrong about the trajectory her car rental problem was about to take. When I called customer service on that day, the Hertz agent assured me that this chargeback had been accepted and authorized. I rented a car from budget and was told to leave the keys in. Those of us who rent cars have all had it happen. He never did. 800-654-4173 . Lake Mead vs Lake Powell A Side-by-Side Comparison. (8am-7pm CST M-F) Toll Road charges including service fees and administration fees (administered by PlatePass) 877-411-4300. You should write in detail that you have repaid their debt. The bigger question is, why would Hertz do this to a frequent customer. I haven't done it with Hertz, but I've found that writing something like "Hertz sucks" (or some other derogatory statement) tends to get a live person to pop onto the chat. Score 1.1. Menu . If you look at my customer record, you will see I have always promptly paid charges for which I have received an invoice. Our executive contact explained that her team had reviewed the case and determined that: I have confirmed that Ms. Steele has been removed from the Do Not Rent list by our Customer Care team. American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, Experts Agree: Alcohol Should Stay Off Aircraft. Plus, youll have an airtight alibi if a car rental company tries to collect tolls from you. Tarpon Springs, FL. Well now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. Engaging in criminal activity is a sure way of getting to the Hertz Do Not Rent list. But it does them the most often and it takes the longest, in our experience. Hertz - Hawaii - We'd be lucky to have you on our Team. Fastest way to talk to a real Hertz rep. Contact details. Are you planning a road trip and wondering if you can use your E-ZPass transponder in a different car? She filed a credit card dispute for $417 of the $1,800 rental prepayment. (Business Customers only), Submit this form below to document your concerns. In California, where Hall lives, theres a four-year statute of limitations on written debt. A few days later, he received the following email: I am corresponding with you on behalf of Hertz Senior Leadership regarding a toll charge from a rental in 2012. Last year I became Platinum. You must also request removal from the list. Can Hertz really charge you for a 10-year-old bill? It seems Hertz is doing a poor job of communicating what the charge is for, but it does appear to be their fee for responding to a police agency inquiry. Hertzs response? I have heard of people getting speeding tickets from all three cameras. The fee has nothing to do with the renter paying or not paying the fine - that is a separate issue between the renter and the police - the fee is only for reporting the renter's details. To contact us for Lost and Found inquiries in the US, click here. Avis do not rent list phone number is 1-800-352-7900. Please accept my sincere apology for the delay in this toll charge being brought to your attention. Can a car rental company really go after you for a 10-year-old bill? I have gotten nowhere! https://www.elliott.org/travel-problems/do-not-rent-list-prepaid-car-rental-refund/, Also for the record, I have rented primarily from Hertz in Europe and never had a problem. Falsifying documents or ID is also a good way to get onto the DNR list. They insist you submit your question via web chat, and then they just reply with a generic form letter that made no sense. Has anyone had this experience before? They have radar-cameras mounted on telephone poles and there's no leeway. I offered to pay more. Pay the disputed amount. But why cant I get a refund? Carnival Cruises rejected me and my expired passport! His crime? Due to this, Hertz did not collect the funds; therefore, the amount was put in collections. I say all that to say this: IF you did not disclose you were going to Italy (innocently, of course, without realizing the need to do so) your car might have "tattled" on you and you could have been charged the fee afterwards. The list includes the names and contact information of customers who have been deemed as risks to the companys business. If you receive such a bill, pay promptly. Stories like Halls are not helping, either. Read your agreement first. This lady has some kind of Vendetta against me and I do not know why. The agent will help you reach the manager to whom you can explain your situation. Well seen the board and flipped, questioning why I was able to rent again and that I should not be able to. https://nanodrop.org/2020/10/10/how-long-does-enterprise-keep-you-on-do-not-rent-list/https://www.consumer.ftc.gov/articles/0208-renting-car. Complete at least three days of the rental. They placed me on the do not rent list because someone else used my ID number to rent a car & now HERTZ is tell me the only way I can get off the list is to get a new drivers license from the DMV!! Voting Is Now Open for the 2021 FlyerTalk Awards! When you try to contact the company, they are dismissive and do not give you a way forward. GetHuman features available: Best alternatives to phone. That way, you control how and when you pay for your tolls. 800-654-3131 (US or Canada) 800-654-3001 (International) Emergency roadside assistance. However, her business concluded early, and she returned the car sooner than expected. The charge was removed from my card and I thought all was resolved. These stories show outrageous behavior from . I would never have to worry about this issue again. The third way is by going to court. Ill tell you how to avoid late charges in my complete guide on rental cars. Heres what consumers need to know. Do be aware Thrifty and Dollar are part of Hertz. Youre not paranoid. Delta Sky Club Celebrates Kansas City Lounge Opening, United Redoubles Efforts to Decarbonize with Sustainable Flight Fund, American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, Frontier, United Put Family Seating in Focus, New Tool Aims to Help Travelers Get Most from Hotel Points, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. If you don't like it, post somewhere else. As absurd as it sounds, hed been permanently banned by Hertz because of a 10-year-old bill. In the end, though, we had a wonderful trip and I can't wait to go again! The total was $107, so a lot more than the $30 but not outrageous given how long its been. I didn't do anything wrong! Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist. I highly doubt theyd DNR you for for a small traffic ticket. Can a vacation rental host cancel my stay and keep my money? My question: What is the best process to try to resolve this old issue and get removed from the Hertz DNR? But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist. So you may have rented an Avis car and done something bad enough to get banned from them . My vacation rental host wont refund my security deposit. I provided document after document to prove my position. Hey Hertz! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Companies can also refuse to offer services because you got on the wrong side. Radar-cameras are an industry in Europe, especially in Italy. Why is Santa Claus the target of this Macys customers anger? Hall said he pays his bills promptly, including his car rental bills. (8am-7pm CST M-F) Heres how to avoid some common mistakes. if the service has not activated in the first 6 hours of your rental, please text 855-954 . We use personal experience and research the topic to give the absolute best answer to the questions to give all travelers the best answer possible. He sent an email to Hertz, asking for clarification. So what got you bounced. ( mind you I am crutches for life ). Contact us for support on reservations, assistance during a rental, questions following a rental, and more. That character was one of the reasons Hertz succeeded in keeping my business for so long. In frustration, she turned to her credit card company for help. Our Customer Care team has reached out to Ms. Steele and apologized for these errors and the confusion in getting this matter resolved. This topic has been automatically closed due to a period of inactivity. Nazis, Bigots, Racists, Trolls will be banned & punted to the Admins. I had a misunderstanding with a manager at the Ontario Airport. I know it's not that much, but I don't understand why they won't provide me more information. Here's a good advocacy tale related to Hertz and the Do Not Rent List: