Theyre doing it to be helpful. There are customers who do dumb things. I know, were not required to. Dashers and other delivery drivers, do you agree with Dash that ratings could be better, or do you like them the way they are now? Get started using our DoorDash sign up link here. Outstanding Dasher experience. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. The problem here is, some customers love it when you knock because they may not notice the notification from Doordash that it's there. I know that this really is part of number one. The instructions can tell you where to place the food when you get there. Long merchant wait. Hot food can get cold. Will I need a doorcode to get in?. Those ratings can make a big difference in a couple of ways. The city of Chicago announced a first-of-its-kind legal challenge against food delivery platforms DoorDash and Grubhub on Friday, accusing the companies of engaging in a host of unfair business practices that it says violate municipal consumer protection laws. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Here too Dashers cannot see a customer's rating to avoid delivering to a jerk who consistenlty gives poor driver ratings. A customer rating that drops below 4.2 could cost you your ability to Dash. Tap the menu, then click on Ratings. DoorDash DoorDash Employee Review. If theres any question at all, confirm with the restaurant that everything is there. This sucks! I have been a Dasher for over 3 and a 1/2 years and I have almost 9,300 deliveries to date. Well talk about that in this article. The thing to remember is, the customer doesnt care whos job it is. View all DoorDash reviews. But, supposedly those ratings are But enough will. Through the article, you'll see links to other articles in this series, and you can see a list of all the articles at the end. Press J to jump to the feed. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. Ill get orders where parking is terrible and the food is slow, but the cashier was apologetic and the delivery was easy. DoorDash. One of the biggest factors in a good customer rating is the food orders (or shopping) that you do accept. Your appearance? Just dont forget to tip $0 in app. Being smart about which orders you accept is the best way to make the most on Doordash, in my opinion. These include the following: "Extremely" Late Orders. When I got my one and only 1* I was extremely upset. Unfortunately, things happen as Doordash drivers that can threaten our customer rating. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. Theres a fine line between communicating with the customer and annoying them. .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} Provide good customer support as a Doordash driver and that goes a long way towards better customer reviews. This is only something I would recommend as an absolute last resort. DoorDash says that these orders all pay $2 or more per mile. 11 Best Ways to Improve Customer Ratings on Doordash, Top Dasher gives you the ability to Dash Now at any time, the best way to make the most on Doordash, TikTok videos where Dashers have shown memes they send to customers, accessory you have to make your Doordash deliveries profitable, What you need to know as a Doordash delivery driver. Merchant made mistake on order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Accepting and Declining Doordash Orders: Does Acceptance Rate Matter? DoorDash needs a crowdsourced, easy, universal method of rating drivers. Youve been gamified, my dude. Design by SFWP. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. Any knucklehead can exert a modest amount of effort and soar above the Dasher minimum. I dont write this to excuse any of that. Dont cross the lines mentioned above (asking for tips, etc.). Keep your car clean. What can disqualify you from Dashing? I've been doing this a long time, I know what it takes to have a high rating. And I got this: Not exactly a penetrating examination of your customer experience! Doordash Driver Requirements, Background Check, and how to Qualify. It could be that they are understaffed and overwhelmed in trying to sort through all of these grievances. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} However, if you are late to store, they'll count you as contract violation to deactivate your account as punishment, so as late to customer. Dasher (Current Employee) - McAllen, TX - March 1, . This is the first of a series of articles on different aspects of taxes for Dashers. This is part of our Doordash Delivery Driver series. These machines let you play trivia before ordering and allow you to pay without waiting for your server. Future deliveries like this would severely impact my decision to use DoorDash. Most large reputable companies will have an open door policy towards addressing grievances. ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} And the problem with that is, a jerk is more likely to leave a bad review. The customer wants the food left where they can pick it up. I'm an independent contractor in Silicon Valley working Door Dash as a side hustle to my day job. So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. In two separate lawsuits, the city argued the companies use misleading fees and . They leave bad instructions. Shop and deliver is becoming more common on Doordash. But a computer just looks at what you do with a dispassionate eye. When is a delivery worth accepting, and when should you turn it down? Currently Doordash excludes ratings less than 5 stars that involve factors that aren't directly related to the delivery such as: His base pay ended up at. Here's what it boils down to: Provide excellent customer service. Messaged her back I confirmed it's there and I'm on the way! Personally, my dog goes nuts so I'm not a fan. I personally would never ask for a GOOD rating. 1.0. Theres a problem in the broadness of the question. Other times, we get the blame for things beyond our control. Please include attribution to EntreCourier.com, Everything You Need to Know as a Dasher (Doordash Delivery Driver) 2022, How Much Does Doordash Pay its Dashers? Dont gross them out. Customer Rating Overall customer rating is a score from 1-5, calculated from the 100 most recent ratings submitted by customers on their delivery (not food) experience. As long as you just keep working honestly, you will be fine. They said yea they put it in there. TikTok videos where Dashers have shown memes they send to customers have gained a lot of attention. I don't go the extra mile for customers, but I work honestly and follow directions. Talked to support and they did nothing. Because of bad experiences in the past, theyre more likely to notice even the smallest issues in future deliveries. You arent going to teach them a lesson and you wont change how they do things. The only instructions I was given was leave at door at that's what I did! DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. Thank you for your continued efforts to serve customers on the DoorDash platform. Hey, thank you for your insights. The restaurant may have screwed up details about the order. You should be able to challenge them. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} If you liked the service, be sure to rate us 5-stars! These persuasions lead to a phenomenon called Goodharts Law, When a measure becomes a target, it ceases to be a good measure. Aspects of an order can have both good and bad qualities. Read what Driver employee has to say about working at DoorDash: They have sent me numerous times on 2 orders far away from each other one order $3.00 other $2.50. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{position:relative;background-color:0;color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;border-radius:9999px;background:var(--newCommunityTheme-metaText);opacity:0}._3YNtuKT-Is6XUBvdluRTyI:hover:before{opacity:.08}._3YNtuKT-Is6XUBvdluRTyI:focus{outline:none}._3YNtuKT-Is6XUBvdluRTyI:focus:before{opacity:.16}._3YNtuKT-Is6XUBvdluRTyI._2Z_0gYdq8Wr3FulRLZXC3e:before,._3YNtuKT-Is6XUBvdluRTyI:active:before{opacity:.24}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{cursor:not-allowed;filter:grayscale(1);background:none;color:var(--newCommunityTheme-metaTextAlpha50);fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{display:inline-block;margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);color:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px} Or maybe weather is slowing things down, Ill let them know as well. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} Find salaries. Focus on what you can control. You brought up some good points about how the ratings work. These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies. The rating doesnt hurt anyones wallet so they arent going to put paid man-hours into investigating it. Create an account to follow your favorite communities and start taking part in conversations. Doordash ratings suck. DoorDash just announced a new Dasher ratings tab, in this video I review the latest updates and fully review the Dasher ratings system so you know which ratings matter and which ratings. Click on the text box below to copy the code. 3 Delivery was satisfactory. Among other Top Dasher requirements, you need a 4.7 customer rating. Upload your resume. (Note: Can I expense this?). (How to Decide, Then How to Do it). That delivery bag may be the most valuable accessory you have to make your Doordash deliveries profitable. Stay up to date on all things rideshare, mobility and more! 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Job security/advancement. Too often that just seems self serving. Your Dasher rating can refer to a lot of things. But the current system misses an opportunity to provide more accurate scores for corporate, and feedback for Dashers who want to improve their service. Showing that you are respectful and willing to do these simple steps will make you likable, and the customers will be more likely to leave a good rating. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} I knew who it was. So, ratings from three months ago may not even affect the driver's standing. But it may also be the best way to keep your customer ratings up. Grubhub Mileage Deduction: Writing Off Car Expenses. My raiting bounces from 4.87 to 5. The bottom line is, customer rating doesnt matter that much unless youre in danger of it impacting you. As long as the pandemic is a thing, wear a mask. Extremely Late Orders. Unfair pay and poor system. I understand there are times that a customer crosses the line. How is it that a customer can give one address but when you get there to deliver it and they arent there and you call them they tell you they are 4 miles away at another address then get attitude with you when you tell them you cant deliver it to that address they are allowed to rate you bad. When you're at fault If you are at fault - maybe you left the door open, got the order wrong, or broke something - then the best thing you can do is apologize. My order arrived in a reasonable amount of time. DoorDash makes it easy for guests to find and order food from you, but they also become a third party in your overall guest experience. Doordash pays on a delivery by delivery basis, not hourly or on a salary. Treat the customer like a customer should be treated. Its made a huge difference in my life and has been a big part of all thats gone well for me as a delivery driver: Dont worry about the things you cannot control. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} Does it seem too small a package for what the customer asked for? A lot of things related to the delivery are outside our control. Ready to sign up for DoorDash? New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Happiness rating is 69 out of 100 69. 63 Proven Tips: How to Make the Most Money Delivering for Doordash, Doordash Taxes (2022): The Complete Guide by a Dasher for Dashers, Doordash Driver Support: How it Works and When to Use It, Doordash Deactivations, Completion Rates, Late or Incomplete Deliveries. If theres a chance a lot of items are out of stock or need substitutions, that can be a ratings danger. RSG contributor Dash Bridgescovers how delivery ratings work for DoorDashers and how they could be improved, both on the pickup and delivery side. This is part of a series of articles called the Doordash Delivery Driver series: Everything you need to know about being a Dasher in the United States. In essence, one poor rating will throw it way off. DoorDash recently introduced a pilot program that gives eligible Dashers priority access to higher-paying orders. Is doordash worth it Most restaurants are sealing up the orders these days, thanks to the pandemic. Review this company. But the problem is, many customers dont rate drivers at all. After I finished the order I checked my ratings and I got a 1 star which I feel is very unfair. Job Work/Life Balance . 5 Exceptional service! This isnt about risk or mandates as much as its out of respect for the customer. A number of brokerages have weighed in on DASH. Sometimes the addresses dont seem quite right. The door dash customer ratings are unfair : r/doordash I went from 4.80 down to 4.64 and now it's 4.55 and it's starting to worry me because door dash deactivates account when it's gets to 4.2 or under Advertisement Coins 0 coins Premium Powerups Explore Gaming There are two main types of DoorDash contract violations that you'll likely encounter as a Dasher.