Does anyone know what to do about this? In other words, event ticket fees are out of control. The only way to buy one was to ring the number listed on the Ticketmaster website. Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. large number of requests we have received lately, it is taking us slightly longer than usual to respond. (Maybe the large number of requests was due to the website not working. New comments cannot be posted and votes cannot be cast. It's nearly $400 worth of tickets. 2018-2023 Tixel Pty Ltd. ACN 625 710 581, The safest way to resell tickets to any Anyone know much about the marketplace? So thanks very much! It will ask you where your ticket is, and then you can choose whether your ticket is in email, SMS or PDF. I purchased tickets from the marketplace and they show up on the marketplace site but going back to Ticketek it says I have no orders. Try to use someone else or let me know how I can get my refund. A dusty corner on the internet where you can chew the fat about Australia and Australians. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. So the final buyer got a refund for their tickets, but Ticketek obviously couldn't take the money back out of their bank account and refund me. * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. Contacted them several times already by mail and phone and cant get in contact or receive no responses - its been 9 months lmao. Deals/Discounts Phrase here when you book this 8 hour private tour in Taipei City, Yahliu Geopark, and Jiufen with hotel pick-up! ticket looks like this you got a mobile ticket from Ticketek. Then make an account with Atlassian. We can't accept screenshots of Not only that, but Ticketmaster is now offering its services in across 32 countries and mainly deals in categories like sports, concerts, family and theatre events. Accessible Seating it works I've bumped the ticket by responding as recently as January 2023. If not using Ticketek Marketplace please also consider the below. A subreddit for Melburnians and Melbourne enthusiasts! Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. tickets, mobile tickets (special links) or Ticketek app tickets. Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. But, when you add delivery charges and extra fees, it just gets expensive. Join. What did you say to consumer affairs ? I will NEVER buy tickets from this company again! https://marketplace.ticketek.co.nz/. The service/delivery fee encapsulates a broad range of costs incurred by Ticketek in delivering a full service ticketing agency to our customers. I tried calling, emailing before the show, had I had a response we would have made the show. Bubur Ayam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I assumed they were just really swamped at the time. At times, you will have to visit another website to confirm your purchase. A: No, all tickets are only available within 72 hours of the performance date. remembered as you explore the site, as well as assisting in security Dont go near it- use Tixel if you can instead. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Cut & past of a review Ive added to a number of sites & Ive just asked a TV Station if it would do an expose: Ticketek Marketplace is a Rort. Your email address will not be published. Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. Has pictures/video. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . This is what a Ticketek mobile ticket looks like in your browser or mobile app. Visit the Ticketek site and tap on the sell your ticket option in blue. 2 minute read. You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . purchaser automatically, and find your tickets there, in "Order History" section. Ticketek acts as a good global leader with technology in ticketing. The $41 itself doesn't have any superscript that leads to an explanation. on your Submit a request. (Not all concert tickets are able to be sold on this service, for some reason. Press question mark to learn the rest of the keyboard shortcuts. I was ready to go on the dot and within a few seconds I was at the resale site paying three times the amount, for really crap seats. Last updated: Jul 30, 2019 by Ticketek Marketplace (Deactivated) Some tickets may have a restricted, obstructed, rear or side view, or be in an alcohol-free area. And it has now been 17 days. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. 104 Views. Barcelona vs A-league All Stars single ticket. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. The call centre shut the phone to the customer's face.. You could also login to your Ticketek account - Ticketek create an account for every Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. When we look at the popularity and expansion across the world, Ticketmaster beats Ticketek once again. Keep in mind that you should make your request within 60 days after the event date. The MCG is Australia's largest stadium, hosting AFL, international and BBL cricket, rugby . It doesn't say "From $41" or "$41 plus applicable fees". Apart from this, they do not charge any additional taxes and convenience fees. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? It was quite a bit of money, and I'm worried about losing it. All; . If you bought it According to Ticketmaster's policy, on the average amount of ticket price, 30% of it is being charged as fees. $75. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. eBay notably offers five different subscription tiers, ranging from a $4.95/month plan all the way up to $2,999.95/month enterprise plan. * They charged me for the price of the tickets by lying and saying they had refunded the price of them to the buyer because they couldn't gain entry to the concert. We also ensure all reviews are published without moderation. Requesting a Refund. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Good on You and Good Luck! A subreddit for Melburnians and Melbourne enthusiasts! Version 5.22 B82 R0 Sat 1 Apr, 23. No bad vibes, just money back for any 3 hours ago. My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. Note that the prices are not set, even for the similar seats for similar events as tickets are being sold by different individual sellers mostly. Now you can communicate to Ticketek Support through this site. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Couldn't be easier. 0. Be sure to check our page often for the latest coupons. You must consider any special conditions on your ticket (for example, some ticket types may be collection only, or name on the ticket. ?DO NOT BUY TICKETS FROM TICKETEK! LB. Featured Events. I did not use that link as Luckily i had already sold the tickets by another website, as the concert is on in 1 weeks time. I have sent my concerns to the Victorian Ombudsman. I've tried to contact ticketek through email but they haven't responded at all and its been ages. This is a review for Ticketek marketplace, run by Ticketek. If this actually happens, how are you going to book the tickets? . The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Thank you so much for taking the time to comment! If you received a PDF . I have now received a final response on 4/5/21 (3 months after my initial enquiry). Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I have provided this evidence to Ticketmaster Resale. . Still waiting for my refund 6 months. Yeah this happened to me last year- my tickets sold within an hour and it took me months of trying to contact them to get my money back. I have sent an email to resale, but wondering what my next step would be if it is not rectified. We use dedicated people and clever technology to safeguard our platform. Sold tickets to a show on June 4, still havent been paid. ProductReview.com.au has affiliate partnerships. Have consumer affairs gotten back to you? I forgot about it, then about 2 months later (a week after the concert) the money finally turned up in my account. Get paid hassle-free, directly from Tixel. The only trustworthy source for authentic NBA Tickets: 100% guaranteed to get fans into every game for every team. Website doesn't work. Ticketek Marketplace Terms and Conditions of Sale. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. PDF (print-at-home) Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I replied and asked for a direct line or email address to speak to management/no reply since. In writing I was told I would receive the payment from sold tickets within 10 business days, as of . Seven tries before I finally got my second choice of seats. This is a rort stacked in the favour of liquidity for Ticketek & Ive complained to NSW Fair Trading. Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. Its a party over here. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. I would give it zero rating if I could! "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Ticketek Terms and Conditions of Sale. Marketplace has its own Twitter account you could try, but the only thing that got them morning for me was consumer affairs. Not only do they have some really easy user interfaces to navigate around freely, but finding options like Selling tickets or My orders are easily visible too. How do you know if theyre secondhand tickets? The service/delivery fee is charged on a per transaction basis, not on each ticket purchased.