Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. Booking Terms and Conditions. Similarly, if the country is placed on the red list its possible the flight will still run. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. You can also find the most recently updated information in the frequently asked questions below. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. Textile face masks are allowed as well. International travel this summer is looking uncertain (Image . Articles of clothing (e.g. If the price of the new flight is lower, you will receive a refund. Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. Obviously, there are a number of things you should take into account and you will have to make some adjustments. Airlines are offering Covid cancellation policies during this time of uncertainty (Image: Andrew Teebay/Liverpool Echo) Get FREE email updates for West London . If you booked a package holiday or a hotel only, visit the following articles:
You are required to officially cancel your trip and file a damage claim. We also like to install cookies for a better user experience. All remaining COVID-19 restrictions will be removed for UK arrivals. If this sounds like the better option, read the last section below Can I sell my TUI holiday. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. Any rebooked flight must be completed by 31 December 2023. Travel insurance can be taken out within 30 days of booking. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. If you want a refund then contact TUI, but be prepared to wait quite a while for it. You will receive the voucher by e-mail. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. You do not need to contact us yourself. You will receive a refund within 2 weeks. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Youll need to rebook at least 7 days before your travel dates. The advice can change so check regularly for updates. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. Many travellers will opt for a flight-only booking a riskier option for a number of reasons, especially amid the pandemic. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. We have done everything within our power to continue to offer you this service in these challenging times. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. More information about the voucher can be found hereunder. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. Certain conditions may apply at some destinations, e.g. TUI fly is your trusted partner for safe travelling. Just be sure to make the change before check-in closes for your flight. TUI fly is active in different countries. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. . You will clearly see what documents are required for your destination! Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. REFUND CREDIT. You will receive your voucher by e-mail. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. If you select plane, you need to enter the flight number, seat number and date of arrival. You can choose another TUI fly website here. You may be wondering: Can I cancel or change my TUI holiday booking? You can check the most recent measures at each destination here. Registered in England No: 2830117 ATOL No: 2524. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. New rules are also enforcing Covid tests on holidaymakers once again, You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. If the price of the new flight is higher than the original amount, you will have to pay the difference. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. Your travel agent can give you more information. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. The European corona certificate will be introduced as from 1 July 2021. You dont need to contact us yourself. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. The departure date can also be after 01/04/2021. Cookie Notice. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. That's when we said, 'hey let's just get our money back,'" Sherli says. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. You will then receive the certificate by post a few days later. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. A lot could change in terms of travel in 4 weeks between amending it to us travelling. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. If you'd like more tips on completing any forms, visit your . Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. Children traveling alone must fill in their own form. TUI, easyJet, Ryanair and Jet2 have different refund policies . Additionally, weve heard from frustrated Ryanair customers complaining that even its previous zero change fees policy still left them paying extra to rebook luggage. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. Reports of higher infection rates are also putting a dampener on . They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. TUI is happy to help you! The issue date and the expiry date of the initially issued voucher will remain applicable. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. 28 August 2020. You can contact them by e-mail info@quickparking.nl or call them at +31 20 717 97 00. More information can be found hereunder. Lots of our package holidays use the airline of our sister company, TUI. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. In that case an additional PCR test is not necessary. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. You will find an overview of these suppliers below. We therefore advise you to check your mailbox regularly. The All risk Cancellation insurance provides coverage for unforeseen events. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. Do you think that TUIs cancellation fees are quite high? There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. You can book online and enter your voucher number and unique code during the booking process. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. . The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. Our website contains information for each country as to the available destinations (more information is available at. If the DFA advises against all but essential travel and we cancel your . If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Service on board has been adjusted so as to maximally limit contact. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates.