In medical retail business, sales counter is the most dynamic and happening area. Many people with different needs visit the sales counter namely customers, sales staff from medical distributors office, delivery staff from medical distributors office, payment collection staff from medical distributors office, FDA (Food & Drug Authority of India) officer. Each visitor wants something. Customer wants to buy medicine or want to replace medicine or want to return medicine. Sales staff wants purchase order or wants to inform medical retailer about scheme available on bulk purchase. Delivery staff wants to deliver medicines and want medical retailer’s signature on delivery challan. Payment collection staff wants to deliver invoice for the supplied medicines and want payment against pending invoices. Local FDA (Food & Medicine Authority of India) officer wants to know Scheduled medicine stock like nrx or schedule h. Officer wants to know how much stock is purchased and from whom, officer wants to when, how many and sold to whom, when and on which doctor’s recommendation, etc. All listed demands happens daily. Keeping the counter pleasant, neat, clean, smiley, presentable and automated is the need of time. Keeping Windows based PC adds more aesthetics to medical retailing business. Using PC daily is medical retail business need. Using PC with Acme’s Insight BAP (Business Application Processing) software add sugar in milk. Acme’s Insight BAP (Business Application Processing) software in 8 in 1. Acme’s Insight can save huge time, efforts and money of medical retailer and working staff. Acme’s Insight BAP software helps business to grow by providing accurate business intelligence data to medical retailer through various features that are developed to help the business and owner. Let us read about each feature and read how each feature benefit the business, medical retailer, customers, suppliers and FDA officer,

• Handle 10 customers at a time via typing 10 sales bills at a time
  Acme’s Insight allows medical retailer to create 10 sales bills at a time. This feature benefit medical retailer to handle multiple customers standing at counter.
• Number of copies to be printed of single sales bill
  This feature is useful when medical retailer is using Deskjet or Laser printer or thermal printer to print sales bill. If medical retailer is using carbon inserted paper stationary and dot matrix printer! This feature is not needed.
• Print sales bill as soon as sales bill entry is over
  This feature in the form of settings allows to print sales bill as soon as it is created & saved.
• Auto Select Batch In Sales Bill and add multiple batches
  This feature automatically selects the batch number of the selected medicine in sales bill. User can select near expiry batch medicine over long expiry batch medicine. e.g. Customer asks for 4 strips of Crocin tablet. Medical retailer is having Crocin strip stocks in 2 batches. 2 strips with A particular batch and 10 strips with B particular batch. Acme’s Insight automatically pick up 2 strips from A batch and 2 strips from B batch.
• Select Sales Return Batch First While Auto Selecting Batch
  This feature helps user to select that medicine which arrived in shop under sales return. This feature helps medical retail to reduce saleable stock (first) by reselling it immediately than touching other stock kept in racks.
• Default Memo Type In Sales Bill
  This function helps medical retailer to decide what type of sales bill to be prepared as default. Choices are cash bill, credit card bill, credit bill or multiple. This feature is available in form of settings.
• Flash message for medicines and customers having outstanding
  Acme’s Insight alert & flash message when medicine is out of stock, expired, near to expire and reached to minimum quantity. Flash message feature is linked with customer database and sales billing. Whenever pending cash customer visit shop to buy more medicines, While making sales bill, as soon as customer name is selected, Acme’s Insight software alert billing user about payment due from selected customer. This feature helps medical retailer to keep tight control on outstanding.This feature is available in the form of settings.
• Reference person (Doctor) entry in sales bill
  This feature helps medical retailer to add doctor’s name in sales bill in reference space. This feature helps medical retailer to find out total amount of business collected by each reference person name. Here medical retailer can add doctor’s name, medical laboratory name and medical consultant name.
• Use Itemcode and Customer code while creating sales bill
  There are many users who prefer to create sales bill by remembering item code (than item name) and using customer code (than customer name). This feature helps user to use code than searching item or customer by name. This feature is available in the form of settings.
  
• Alert on Sales Bill UI (User interface) for shortage of medicines and expiry of medicines
  This alert automatically appears as soon as create new sales bill function is used by user. This alert empower and educate user about medicines that are not available in stock as well as medicines in stock whose expiry is already over. This alert allows medical retailer to take a decision about reordering medicines that are in short supply and to return medicines that are already expired. This feature is the need of medical retail business. Acme’s Insight use different colors for showcasing these alerts namely Red color for expiry products, Orange color for block products, Purple color for ban batch products, Khaki color for unpassed batched products and Yellow color for near to expiry products.
• Allow Multiple Payment collection Details In Sales Bill
  This function allows medical retailer to select multiple payment modes while creating sales bill. Here multiple payment modes mean cash, credit card, cheque and credit too. For each mode, medical retailer can enter required details like for credit card, Credit card owner name, credit card number, type of credit card and amount to be collected via credit card. For cheque, cheque number, cheque date, bank name, branch name and amount.
• Show Stock Of Default Location Only For Retail Item Pick List
  This function is important and helpful when medical retailer is having more than one location for the stock of medicines. When sales bill is created. Acme’s software will show case medicine database from default location and i.e. shop. Medical retailer can also give different naming convention or numbering for each rack so that storing of medicines, removing medicines, replacing medicines, etc. can happen smoothly. More over, giving names or number to each rack can help staff too to find out the medicine for billing purpose.
• Ask For Received Amount While Saving Retail Bill
  This feature allows medical retailer to enter currency note given by the customer. As soon as collected amount from customer is entered in to sales bill! Acme’s Insight software immediately inform user about the amount to be returned from received cash. Both records i.e. received cash and returned cash along with sales bill amount is stored in to sales bill. This function is helpful when counter is flooded with multiple customers.
• Display Composition (Ingredients) on Item pick list entry window.
  This function is helpful where customer ask counter sales bill person about the chemical composition that is used in ordered medicines.
• Allow Document Scanning In Retail
  This feature in Acme’s Insight is important whenever customer asks for Schedule H1 medicines. FDA rule and law says Schedule H1 medicines must be sold when original doctor’s prescription is shown by the customer while purchasing. This feature allows user to capture the image of doctor’s prescription note using mobile phone attached to PC or by web camera attached to PC. Prescription note image is attached to generated sales bill electronically and it is stored in sales bill master database. This feature is useful when FDA officer give surprise visit to medical retail outlet to find out about Schedule H1 medicine stock, sale & purchase. This feature saves medical retailer’s character and business brand.
• Capture customer details for credit sales bill
  This feature push user to capture customer details when customer asks for credit. Details like customer name, address, city, Pincode, mobile, email, etc. are captured by billing software UI (user interface). Till the time these details are not captured,  Bill is not saved and printed. This feature helps medical retailer to keep a tight control on credit customers and outstanding.
• Standard Prescription facility for regular customers
  Using this feature, user can store medicine details in standard prescription form. When patient visit to buy standard medicines,  Acme’s Insight software shows standard prescription note for various customers. Billing user can select appropriate customer from the list and medicine names available on standard prescription note are automatically copied for the fresh sales bill. This feature saves time, effort, money of business staff and patient too.
• Lock sales rate greater than MRP
  Medical retail business needs to follow various rules & laws as regards to prices. Acme’s Insight offers this feature whereby billing user is not allowed to modify MRP. In turn, protecting medical retailer and business from breaking laws & rules setup by government and associated business bodies working with government for medicine industry.
• Reduce bill amount and quantity is automatically reduced by the logic developed in Acme’s Insight software.
  Acme’s Insight offers a feature that is required all across India. Whenever customer arrive in medical retail shop to buy medicines, They are not aware about the total cost that would be needed to buy medicines prescribed by the doctor. It is observed that many times customers do not carry sufficient amount. When medical retailer prepare the sales bill for the prescribed medicines! These patients express their inability to pay the total bill amount. Instead, they inform medical retailer that we got only so much of cash in hand. Would you please reduce the quantity so that we can buy medicines, Acme’s Insight does this job instantly. Medical retailer can enter the amount that is available with customer. Instantly quantities are reduced appropriately and logically.
• Separate sales billing series for schedule H1 or schedule medicines
  Acme’s Insight offers this feature for sales bill. Whenever medical retailer select schedule H1 or schedule medicines in sales bill, Acme’s Insight generates a different series of sales bill. This function actually helps medical retailer when FDA officer or staff visit their retail outlet and when FDA officer ask for schedule H1 or schedule medicines report.
• Provide sales bill print from general sales
  Acme’s Insight offers this feature where by whenever customer buy generic medicines or other healthcare products, Normally this bill is immediately saved but not printed. In case, buyer comes again and visit medical retail outlet and ask for printed sales bill, Acme’s Insight got this function to generate and print sales bill for the ordered generic medicines and other healthcare products.
• Facility to show substitute medicines in sales bill
  Acme’s Insight show case substitute generic medicines asked by the buyer to the user while sales bill is created. Here similar or identical generic medicine information with different names and producers is displayed. This feature helps medical retailer not to loose customer who wants to buy generic medicine.

Retail business generates great profits when business works smoothly, seamlessly & smartly. And that too when saleable stock is available in medical retail shop. So entering stock, updating stock, monitoring stock, tracking stock, etc. are the key task in hand for each medical retailer. Acme’s Insight offers many features for stock entry, stock update, stock maintenance, etc. Read more about it.

• Import purchase bill
  Entering purchase bill consumes huge time of medical retailer. To save time, efforts, avoiding mistakes & errors, Acme’s Insight software allows medical retailer to import supplier’s bill generated in Acme’s Insight software, Dava Software or Medivision software. Acme’s Insight software also allows importing purchase bill received by medical retailer in CSV format. Please contact Acme’s office or Acme’s partners office to get this feature enabled.
• Batch Wise Inventory
  Acme’s Insight software maintain medicine data batch wise (batch number, batch date & expiry date). This process helps medical retailer while making sales bill, while taking sales return and while returning medicines to medical wholesaler or medical distributor.
• Expiry Warning Start Before “N” number of Days from the date Of Expiry and Lock Batch Before “N” number of Days from the date Of Expiry
  This feature allows medical retailer to decide when Acme’s Insight should warn medical retailer about expiry of medicines. “N” number can be entered by medical retailer. This function is available in the form of settings. Second feature will help medical retailer to lock the batch of medicines. This function is available in the form of settings.
• Raise Expired Product Warning While Starting Program
  This feature enables to display report of all those medicines that are already expired. This alert appears on computer screen (monitor) as soon as Acme’s Insight software is started. This alert helps medical retailer to take quick action on expired goods.
• Special Series and different color codification for Scheduled H medicines as well as for other schedule medicines
  Acme’s Insight software allows medical retailer to create different sales bills for Schedule H1 medicines and different for generic medicines. More over, medical retailer can define customised color for Scheduled H1 medicines. This helps medical retailer (or billing user and if any) while creating sales bill for customer. In addition, Acme’s Insight software also force medical retailer to add patient name, doctor’s name and doctor’s number while creating schedule H1 medicine sales bill. Acme’s Insight also got an option to capture image of doctor’s prescription note to attach with sales bill. As of now no one offers this feature that Acme’s Insight offers.
• Inward stock with bill or with delivery challan
  There are many medical distributors or wholesalers who supply medical medicines on delivery challan since generating sales bill daily specifically for one tablet strip or one medicine bottle is not profit making. This is what we heard when one of the ACME’s staff attended medical retailer and distributors meeting in Belagavi city, State: Karnatak. In turn, these suppliers supply medicines using delivery challan. These suppliers generate sales bill once a day. Acme’s Insight allows such medical retailers to enter medicine data (name, batch, rate, expiry date, etc.) using delivery challan.
• Validate purchase price and sale price while entering stock
  Acme’s Insight software allows medical retailer to validate purchase price and sale price while entering medicine master data. This feature empower & educate medical retailer to validate accuracy of price factor that is utmost important to business.
• Minimum order level and reordering quantity
  While entering medicine master data, medical retailer can enter minimum order level and reordering quantity. This feature can be used for fast selling medicines. It helps medical retailer while reordering these medicines when they reach minimum level. Alert function is also available (in the form of scrolling message below sales bill window) where by medical retailer is alerted as soon as stock level reaches to minimum quantity level. Automatic reordering feature is also available in Acme’s Insight.
• Formula function for Item Master Entry
  Acme’s Insight software another function to follow and to adopt about sale price to be defined for each medical item. Once the formula is set by medical retailer, Sale price of each item can be automatically calculated by Acme’s Insight.
• Add multiple attributes or properties to each item (Substitute)
  Acme’s Insight software is completely driven by stock data. Acme’s Insight software allows medical retailer to add multiple attributes or properties for each item. e.g. There are many generic medicines where chemical composition is same. Medical can add chemical composition properties in master item data. By adding these properties, Acme’s Insight allows medical retailer to offer substitute product similar to that product asked by the customer. If customer understand and agree to buy, Medical retailer can sale the product. This function helps medical retailer not to lose customer.
• Maintaining stock in multiple units and multiple packaging
  This feature allows medical retailer to maintain stock in multiple units and packaging. e.g. Tablets can be stored in strips as well as individual tablet. Liquid medicines can be stored in packs as well as single bottle. Cotton can be stored in box as well as individual packet. Sanitary napkins can be stored in box as well as individual peaces.

• Getting (low cost & low overheads) worker for medical retail business is becoming difficult
  Now-a-days getting (low cost & low overheads) worker for medical retail business is becoming difficult day by day. Multinational medical retail firms realized this problem long back. Most of the multinational medical retail firms introduced barcode labeling system for all saleable products. Product with barcode label helps to bill the customer within less time.
  In India, some medical retailers understood this concept and started working towards it. Acme offers barcode software module. This module is optional. It is tightly integrated with Insight. Using barcode software module, medical retail can use company owned barcode for billing as well as medical retail owner can also design, create & print owned barcode labels. Barcode label products helps to generate sales bill quickly.

CRM means customer relationship management. Now-a-days (i.e Mobile phones, Smartphone, Web sites, Web Portals, Internet, TV, etc.) CRM has become an utmost important activity for every medical retail. Medical retailer since competition is increasing beyond imagination, thinking and speed. Acme’s Insight software offers CRM for various PR (public relations) activities to be done with medical retailers, suppliers, MR’s, etc. Those are as follows:-

• Send transactional messages on mobile
  Using this function, Acme’s Insight software will automatically send text message as soon as sales bill is generated and saved. These messages could be “Thank you for buying medicines”, “get well soon”, “we pray for speedy recovery”, “your monthly medicines are due for purchase”, etc.These messages creates a great impact on buyers mind. Impact inspires buyers to talk about medical retailer. Discussing medical retailer daily helps business to grow.
• Send person greeting messages on mobile
  Using this function, Acme’s Insight can send personal greeting messages for entire customer database. e.g. Happy Birthday, Happy Wedding Anniversary, etc.

Accounting is an integral part of every business. Acme’s Insight offers complete accounting on click of mouse button. Read below about features available under accounting feature group namely:-a

• VAT accounting
  Every month, every medical retailer is forced to submit VAT report to respective government. VAT accounting is an important business task. Acme’s Insight software handles this part very systematically. When suppliers bills are entered in to Insight? VAT paid on purchase is automatically added in to VAT paid register. When sales bill is printed on customer? VAT collected from customer is automatically added in to VAT collection register. When expired medicines or damaged medicines are returned to suppliers using purchase return document? Difference of VAT is automatically calculated by Acme’s Insight and posted in to VAT register for purchase return. Whenever customer return the medicines for damaged packaging? Acme’s Insight automatically calculate VAT on sales return and post it in to VAT report on sales return.
• Bank reconciliation
  Bank reconciliation is one of the most tedious task for every medical retailer. Acme’s Insight software offers a feature by which bank reconciliation happens in lesser time. Kindly contact Acme’s office or Acme’s partners office to see how this feature helps medical retailer and how this feature saves medical retailers time.
• Interest calculation
  In medical retail business, supplier charge interest when bills are not paid in time. This feature calculate the interest being charged by the supplier. Many medical retailers keep FD’s with banks. Bank gives them interest. Interest received from the bank can be rechecked by medical retailer using this feature available in Acme’s Insight.
• View and print Balance Sheet, Profit & Loss and Trial Balance
  Balance Sheet, Profit & Loss, Trial Balance, Creditor’s list, Debtor’s list, etc. are the important documents that display health of retail business. These reports are available on click of mouse button. The best thing about Acme’s Insight is, medical retailer, accountant or staff doesn’t have to have accounting knowledge to generate these reports. Acme’s Insight is developed in such a way that if medical retailer, accountant and staff enter every purchase bill, sale every product, enter every cash/bank payment + expenses, enter every sales or purchase return, enter every cash/bank receipts using Acme’s Insight! These reports will automatically be updated as soon as these entries are made in to Acme’s Insight.
• Create Daily/Monthly Series For Cash And Bank Vouchers
  This feature allows medical retailer to have series of cash & bank vouchers generated by the system. This feature is made available via settings.
• Export accounting data to Tally
  Many medical retailers in India still avail or prefer the services of CA or professional tax consultant. In India, many CA’s and professional tax consultant use Tally software tool in their office. Insight's export accounting data to Tally feature allows medical retailer to share accounting data with such professionals. Having said this, medical retailer can also generate accounting reports like balance sheet, P&L statement, trial balance sheet, etc. on his or her own. In addition, medical retailer can also print various business registers like sales, purchase, bank, cashbook, creditors, debtors, expenses, receipts, payment, etc. on click of mouse button.

Sales return and purchase return no one likes. But they are unavoidable. Acme’s Insight offers value for money features that benefits medical retailer to handle these two unwanted tasks.

• Sales return in sales bill itself
  Acme’s Insight billing software module allows medical retailer to accept sales return in sales bill itself.
• Automatic transfer of expired medicines in to purchase return document
  Acme’s Insight software automatically transfer expired medicines in to purchase return document. This feature saves time, efforts & money of medical retailer. These items could be from sales return document and/or these items could be residing in shop.

There are many things that happen in every medical retail outlet before business starts and after business is closed. These activities fall under the category of back-office task. Listing down features of Acme’s Insight that falls under Back-office category namely:-

• Business Analysis and Intelligence
  Acme’s Insight got built-in dashboard UI (User Interface) module. This module display selected & important business data in the form of graphical charts. Graphical charts are more appealing in terms of understanding the data. e.g. Supplier wise sales, product sales, counter sales, salesperson wise sales, profitability of the business, etc. These reports are instantly available and they are updated as and when actual transaction happens in Insight like entering of purchase bill, selling medicines to customer, entering bill payment, giving payment to suppliers, etc.
• Supplier data entry linked with manufacturing firms
  Acme’s Insight allows medical retailer can add manufacturing company names while creating supplier database. Efforts invested in data entry actually helps medical retailer or staff when purchase order is created on these suppliers. Acme’s Insight software show only those medicine names that are linked with supplier produced by concerned producers. This feature speed up the computer performance by showing limited medicine names than show entire medicine names produced by countless firms.
• Scheduler & task manger
  Acme’s Insight software offers another powerful feature that can be used before or after transaction hours. Medical retailer or staff can record patient name and their standard prescription details if medical retailer or staff knows these medicines are needed by patient on regular interval. Medical retailer or staff can call the patient and remind the patient about it or medical retailer or staff can actually deliver the medicines. Usage of scheduler and task manager can be utilized to increase the business. Medical retailer can also add other important business tasks like renewal of medicine license and shop act licenses, submission of VAT report & VAT return, submission of IT report  &  IT return, payment of utility bills like property tax, water tax, electricity bill, mobile bill, Internet bill, LIC premium, vehicle insurance premium, etc.
• Readymade database while Insight for Medical Retail is getting installed
  Acme’s Insight comes with ready made item master database. This facility provided by Acme’s Insight helps medical retailer in terms of time, money and efforts in to entering item data in the computer.
• Purchase order to supplier by email
  Acme’s Insight software allows medical retailer to email purchase order instantly. This feature is well equipped with mathematical formula. e.g. Minimum stock level minus closing stock. Sale for day \ closing stock. Sale for days \ closing stock.
• Automatic back-up of Insight
  Acme’s Insight offers this most important feature to every buyer of Insight. This feature automatically take back-up of data created & generated by Insight. Back-up data is stored in computer hard disk in day wise folders. Each folder is given day name like Monday, Tuesday, etc. Each customer is requested to copy daily back-up outside the computer. May be on pen drive or USB hard drive. But copying daily back-up out of computer is must. In India, power conditions (supply) are not consistent. Sudden spike in power supply can ruin the entire computer setup available in medical retailer shop. This is must activity.

Printed reports give an opportunity to medical retailer, accountant or staff to work out various strategies. Somehow, printed reports got more impact that is emotional on every humankind than seeing report electronically on computer monitor. Acme’s Insight provides some standard reports. In addition, Acme’s Insight also provide Report Writing module. Following reports are available in Acme’s Insight namely

• Schedule medicine report
  This report comprises of schedule H1 and other schedule medicine stock available in shop, purchase of schedule medicines year to day, schedule medicines sold to various patients including doctor’s name year to date. This report is FDA’s compliance.
• Stock report
  This report comprises of closing stock report (amount wise and quantity wise), fast selling medicines, slow moving medicines, dead medicines, near to expire medicines and expired medicines (manufacture wise & location wise).
• Accounting Reports
  Balance Sheet, Profit & Loss, Trial Balance, Sales Register, Purchase Register, Bank Book, Cash Book, Expenses Book, Creditor’s Register, Debtor’s Registers, General Ledger, Bank Statement, Bank Reconciliation Statement, Interest Calculation, etc.
• Daily cash sales reports
  Acme’s Insight offers this report to medical retailer to empower about cash sales happened across the day.